York | 01904 634221

Terms and Conditions

These terms and conditions apply to the usage of the York Fine Arts website, any private sales, and all sales at York Fine Arts, either at the gallery premises or through its website. Please read them carefully, as by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

Payment

For all purchases; visit York Fine Arts; telephone us on 01904 634221; or email [email protected]

Purchases at York Fine Arts may be made in person at the gallery, online via our website, over the telephone and by direct bank transfer. The gallery accepts cash, all major credit and debit cards, including American Express, and personal or business cheques. Please note that when paying by cheque or transfer, any purchased items will remain at the gallery until the payment has cleared.

Exchange Rates

WorldPay processes all transactions in GBP. Foreign exchange rates are therefore dependent on and set by the cardholder's issuing bank, which may vary by issuer and time of transaction.

Returns, Refunds & Terms of Sale

Purchases made at York Fine Arts are sold subject to these terms. This returns policy applies to purchases made online, by telephone and in person at the gallery, unless clearly stated otherwise at the point of sale.

Returns are accepted for faulty, damaged, incorrect, or otherwise not as described items only. We do not accept returns for unwanted items, changes of mind, or items that no longer suit a customer’s requirements.

If an item is faulty, damaged, incorrect, or otherwise not as described, please contact York Fine Arts within 14 days of receiving your order or, for gallery purchases, within 14 days of collection. Returned items must be in the same condition in which they were supplied, including any original packaging, certificates, documentation and accompanying materials.

Where an item is faulty, damaged, incorrect, or otherwise not as described, York Fine Arts will cover reasonable return shipping costs. Returns may also be made in person at the gallery.

Original delivery charges are non-refundable unless the item is faulty, damaged, incorrect, or otherwise not as described.

Exchanges are accepted only where an item is faulty, damaged, incorrect, or otherwise not as described, and will be handled where a suitable replacement or agreed alternative is available. Where an eligible exchange is not available or not appropriate, the remedy will normally be a refund to the original payment method where possible.

Refunds will be issued once the returned item has been received and inspected. Eligible refunds are normally processed within 28 days of receiving the returned item.

To arrange a return, please contact York Fine Arts by telephone on 01904 634221 or email [email protected] before returning any item.

This policy does not affect your statutory rights.

Delivery and Shipping

York Fine Arts offers both domestic and international shipping. All shipped artworks are carefully packaged and fully insured while in transit.

Shipping costs are calculated using the size, weight, value of the artwork and the delivery destination. Shipping costs are shown online where available, or can be confirmed by contacting the gallery.

International shipments may be subject to local duty, tax, customs charges or import fees upon delivery. These charges are the responsibility of the customer and vary by country. Please check your local government or customs website for further guidance before placing an order.

Please also refer to our Delivery and Shipping page.

Damaged or Incorrect Goods

We inspect all artworks before packaging and/or shipping to ensure the highest possible standards. In the rare event that you receive an incorrect item, or an item arrives damaged, please contact us within 48 hours of delivery where possible.

Please keep all original packaging and provide photographs of the artwork, packaging and any visible damage where possible. This helps us resolve the matter quickly and process any insurance claim where required.

Where an item is faulty, damaged, incorrect, or otherwise not as described, York Fine Arts will cover the reasonable cost of return shipping and arrange an eligible refund where appropriate. This does not affect your statutory rights.

Eligible refunds for damaged, faulty or incorrect goods will be issued to the original payment method where possible and are normally processed within 28 days of receiving the returned item.

Private Sellers

York Fine Arts offers a Private Sales service, whereby privately owned paintings may be listed for sale. York Fine Arts assumes no responsibility for the provenance, condition of the artwork or any other information provided by the private seller.

Private Sellers must provide all information to be included with their featured art and take full responsibility for its accuracy. York Fine Arts can supply a valuation and suggested sale price upon request and at an additional charge. Private sales listings will become live after York Fine Arts receives full payment from the private seller, and he/she has confirmed that all information for featured artwork is correct. York Fine Arts cannot guarantee the sale of any featured art.

A private seller holds full responsibility for their featured art including: transactions, postage, packing and any viewing of the art. York Fine Arts cannot be held responsible for any disputes, damage or loss arising between customer and private seller during or after the buying process. Any artwork listed by a private seller is clearly marked on the website.

Mailing list

By subscribing to our free, monthly newsletter, you consent to receive this, and any other occasional correspondence from York Fine Arts. To unsubscribe, simply reply to the newsletter with ‘Remove’ in the subject line.

Image Quality

Reproduction of colour online is as accurate as photographic and electronic processes will allow. York Fine Arts does not touch up or alter any images apart from a tight “cropping” process to transfer the image from wall to screen.

On our website, some frames may occasionally appear to be slightly bowed or bent. This is due to the transfer of the images from wall to screen, and is in no way a reflection of the actual condition of the piece.

Additional images are available upon request.

Corrections

All prices and information shown on the York Fine Arts website are accurate to the best of our knowledge; however, price and availability information are subject to change without notice. If an error is discovered at any point in the sale, York Fine Arts reserves the right to cancel or amend the sale.

To report an error please contact [email protected]

Agreement Changes

York Fine Arts reserves the right to change the terms of this agreement when it is deemed necessary and post a new version on our website. The new version will take effect from the day of posting on the site.

Privacy Policy

Read our full Privacy Policy here >>

Anti-Money Laundering Policy

As a result of the government’s new anti-money laundering measures for art market participants, the gallery must take, and be seen to take, all reasonable steps to mitigate the risks of money-laundering occurring in the course of our business, including the risks of being paid with illegally obtained funds. For both new and existing clients, this means that we are now legally obliged to conduct identification and Customer Due Diligence checks before the completion of any transaction over the Sterling value of 10,000 Euros.

Read our full Anti-Money Laundering Policy here >>

Cookies

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Questions & Comments

If you have any questions or comments or are unhappy with any aspect of our service; visit York Fine Arts; telephone us on 01904 634221; or email [email protected]. All correspondence is treated as confidential.

We look forward to seeing you soon.